I rarely book theory tests for my pupils. However, one of my current lot had a practical test booked at the end of March and it was cancelled. We all know how the year panned out after that, and his theory certificate subsequently expired in June.
He doesn’t have internet access at home, and to cut a long story short as to why he hadn’t booked it himself, two weeks ago I booked his new theory test for him. The original date was 8 November – and you can probably see where this is heading.
Anyway, I got an email from Pearson VUE today, which says:
The Government has announced that England will be put under national restrictions from Thursday 5 November until Wednesday 2 December to help stop the spread of coronavirus.
Due to this, your theory test cannot go ahead.
You now need to reschedule your theory test at:
[link to booking]
When you sign in, you’ll see that there is a date and time for your test. This is not the actual date of your new test, this is just a placeholder, and you must change this to be able to take your theory test. You will need your driving licence number to do this.
When you click the link you have to log in with the candidate name, licence number, and date of birth,
As the email says, you will see a date given – it is not valid, so do not just leave it thinking you have a new date and time. You don’t. What you have to do is change the test centre, because that isn’t valid either. If you don’t, it will look like there are no available dates, but once you select the appropriate test centre available times and dates appear.
When I logged in, the dummy date given was 11 December and the test centre was identified as ‘NOTTINGHAM GBR’ with no actual address. The calendar widget showed no available test slots for the entire three month window. I selected the appropriate Nottingham test centre, and the address information was then given and available dates/times appeared on the calendar widget. The earliest was 23 December – there were available slots on only three days in December, then it was January.
Why is there no test centre mentioned on the rearranged date?
Groan! Something else to kick up a stink about. Look, the email tells you the date is a ‘placeholder’. If you log in and it says some time in December, it doesn’t mean you have a test in December – it states that clearly. What you have to do is select the appropriate test centre, then choose from whatever dates are available. And what dates are available will depend on who got there before you.
And you still need to be ready to go through all this again if the lockdown gets extended. If it does, it isn’t DVSA’s or Pearson VUE’s fault, anymore than having to cancel this time, or all the times before, have been. It is what it is.
No dates are available when I log in
Change the test centre. Then you should have dates to choose from.
The available dates are in January
Then book one and stop moaning. It is what it is, and complaining isn’t going to claw back lost time.