A lot of people are finding this article based on the search term “UKCPS scam”. It was first published in 2013 and it sees regular spikes in visitor traffic. I saw a surge at Christmas 2018, and now there’s one in 2019, which doesn’t come as much of a surprise – UKCPS are vultures.
After seeing this story in the newsfeeds I thought I’d mention something that happened to me in late 2013. In fact, I mentioned it in this article back in January of 2014, but there’s a bit of a follow up.
In December 2013, I went to see Status Quo at the new Leeds Arena. I picked up my mate (let’s call him Bob) from his house just outside Leeds and we drove into the City Centre. Bob directed me to the Edward Street car park not far away from the Arena and we parked there. This car park has ANPR cameras that detect your registration number as you drive in, and you have to enter your registration into the ticket machine – if it doesn’t match what the ANPR system picked up you apparently don’t get a ticket. I paid using my debit card (which turned out to be a wise move). There was only one price available at the time from the machine – the £8.50 overnight charge – in spite of a list of hourly tariffs being shown on signs. We arrived at shortly before 6pm and drove out at just after 11pm, where ANPR cameras apparently once again log your exit.
As we walked to the Arena, Bob told me that a few weeks earlier his wife (let’s call her Sarah) had been Christmas shopping and parked in that same car park. A few days later she was stung with a fine for “insufficient fee paid”. Now, Sarah isn’t the kind of person to take things lying down, and in any case she’d kept the receipts proving that she had paid the correct amount. She kicked up a stink and they dropped the charge. It was normal chit-chat, and I didn’t think much of it after that.
I lease my school car and the arrangement is that any traffic fines are automatically paid by the lease agent (most lease companies operate this way, I believe) if an infringement is submitted to them. This avoids the fine escalation if you don’t pay within 14 days. Anyway, in January I got a letter from my lease company informing me that they had paid a fine submitted by UKCPS (United Kingdom Car Parking Solutions). I was spitting feathers (this is another one of the things that can create stress in this job) because I hadn’t done anything wrong.
I immediately wrote an appeal to UKCPS. I also wrote to Leeds City Council, because I didn’t realise at the time that the car park in question was a private one, but all this did was teach me what a bunch of dickheads work there. The Council told me it wasn’t their problem (it seems Leeds has a similar bunch of morons in charge that Nottingham does). I pointed out in my letter to UKCPS that they KNEW I had entered the car park, they KNEW I had left it, and they KNEW how much I had paid. Furthermore, since I’d paid by debit card, my bank statement was proof of how much I’d paid. There was no reply after 20 days. I wrote a further harshly-worded letter demanding a response from them within 14 days, which was not forthcoming. I then phoned them on the number that says not to use it for claims, and they said immediately that they’d refund it. I never had to provide proof of the amount I’d paid, and I eventually got my money back in February.
I stress again that UKCPS KNEW I had paid the right amount. Their ANPR system and ticket machine would tell them that clearly. And they asked for no proof when I phoned them, which suggests they were well aware of enough information – either from my letters that they’d ignored, or via said systems – to immediately admit they were wrong. So it doesn’t take a genius to work out what they were up to, particularly when you consider they’d tried the exact same thing with Bob’s wife. I’m updating this at Christmas 2018, which is further evidence: they try this same scam every year.
In fact, if you Google “UKCPS insufficient fee” – which I did when I appealed – you find that the same scam has been pulled on hundreds, if not thousands, of other innocent members of the public. Take a look at this single link – particularly the reviews on the left hand side, where 16 out of 17 reviewers have had the same scam pulled on them and most appear to have coughed up! The hits that Google throws up are mainly the ones where people have actually tried to do something about it. It’s anyone’s guess how many others have blindly paid up thinking they made a mistake. UKCPS is cashing in on the fact that it knows a significant number of people won’t appeal. So they’re either scam artists, or are so incompetent that they make a lot of “mistakes”.
UKCPS are the sort of vermin who, until the Law changed making it illegal, would have happily clamped everyone who parked in their car park. The Law now needs to change to put these thieving parasites out of business for good. You will note that their (crap and amateurish) website graphics imply that they manage car parking for Tesco, Harveys, and Boots, since these are featured.
And Leeds City Council needs a good slap to remind it that it cannot just shake off all responsibility for cowboy operators in their City.
More recently (mid-2016) I had a run of hits on this story. I did a bit more reading and it would appear that UKCPS is becoming less likely to accept an appeal on the first contact. Perhaps their owner – who is still not behind bars where he belongs, based on the false charges his scumbag company has brought against innocent people – is worried that his profits are not increasing as much as he’d like, so he’s ordered the parasites who work for him to put up a defence.
Don’t be put off. UKCPS’ false charge scheme IS a scam, sanctioned by the city councils who allow UKCPS to operate within their boundaries.
If you know you were not guilty, don’t pay – and argue like mad. Often, and hard. Just don’t ignore the charge notice.
Is UKCPS a scam parking operator?
Well, me and my mate’s wife have direct experience of the kind of things they get up to. But take a look at these links:
These are a tiny sample. Try Googling for “UKCPS parking scam” or “UKCPS Ltd parking ticket” and see what you get. There are hundreds and hundreds of people like you who these cretins are trying to intimidate (including disabled people parking in disabled bays that these gutter trash operate). That Responsive link sums it up nicely by pointing out that UKCPS usually backs down at the first appeal – and that’s because they know that they can make money from those who don’t appeal. You don’t need to be a genius to work out if it’s a scam or not.
Are UKCPS fines legitimate?
There is no straight answer to this. In my opinion, they are not – and that explains why anyone appealing to UKCPS, and making sure the appeal is heard (i.e. don’t let them just ignore you) appears to get the fine refunded or overturned rather easily.
UKCPS are scammers, that’s for sure. They seem to operate on the principle that if they issue 100 bogus fines, only a small minority of people are likely to complain and see the complaint through. Even if only one person out of that hundred didn’t appeal, they’re making money. But I suspect that more like 80% of people simply pay up and leave it at that.
If someone ever had the desire and the money to take them to court, I think we’d find out rather quickly just how legitimate these cowboys are.
Should I just ignore the fine?
No, don’t do that. By all means, withhold payment while you contest it, but don’t just ignore it. These scammers walk a very fine line between being legal and illegal, and they know full well what they’re doing. If you ignore it, they’ll likely pass it over to debt collectors, and the amount you owe will go up by hundreds of pounds (you must have seen the Bailiffs programmes on TV).
Just fight the putrid parasites on their own terms.
Is UKCPS a legitimate company?
Unfortunately, yes. There is a big question mark over the legality of their business practices, however. There is a also a big question mark over the role of councils such as Leeds City Council, who are effectively authorising this illegal behaviour – presumably because UKCPS pays them money in order to keep operating. The list of
scumbags directors who operate UKCPS are given as:
- Ms Helen Claire Hilton
- Ms Lorraine Doyle
- Mr Gary Deegan (twice)
- Mr Michael Bullock
I had a look at this list again in 2019 and it seems that apart from Deegan, all the others resigned some time ago. So UKCPS is apparently a one-man
scumbag outfit now.
My Focus has one-touch electric windows. On my last car, shortly before it was due for a service, the driver-side window developed a fault whereby when it was closed and hit the top of the frame, it bounced half way back down. What I had to do was carefully inch it up and make sure it didn’t hit the top each night when I got home and locked it up. There was still a small gap, though, but it had a service booked and we had no rain, so it wasn’t an issue.
The dealer fixed it and simply said it had been “reset”. I had no further problems with it.
I have another car now, and it has started doing the same thing. It isn’t anywhere near ready for a service yet, so in order to avoid the inevitable assessment visit and probable brake bleed my dealer would insist on before fixing it under warranty, I looked into it a little further. And big surprise, it is quite common on Fords (and other makes, apparently).
From what I can gather, the reset procedure is to put the window all the way up holding the button, and then keep it held for 3 seconds. Then, push the button and put the window all the way down, then keep it held for another 3 seconds.
But that doesn’t work by itself, because as soon as the window hits the top of the frame, down it comes again. It seems to be connected with the safety feature that prevents idiot kids (and dogs) getting their heads squashed if the window goes up while they’re leaning out. A sensor detects the resistance and winds the window back down again.
The trick is to use a piece of paper or thin card when you do the reset. Hold it just under the top window frame recess and put the window up. Hold the button for 3 seconds. The paper acts as a cushion and prevents the sensor triggering. Now put the window down and hold the button for 3 seconds. That should now have reset the sensor and the window goes up and stays up.
It ought to go without saying – but I’d better say it anyway – do not use anything hard as your cushion, otherwise you’re likely to break the glass. Use paper, and fold it once or twice as necessary to get enough cushioning to stop the auto-retraction kicking in while you do the reset. And keep your bloody fingers out of the way when you’re doing it. Don’t say I didn’t warn you!
My windows bounce back when they reach the top
You may have a faulty motor or sensor, but from my experience it is most likely just needs a reset. Follow the instructions above. That should reset it.
My windows come down on their own
I have read that on some models there is a feature which automatically opens the windows when it gets hot – even when it is unattended, and sometimes in the middle of the night. I have also read that the windows in some cars can be controlled from the key fob, and this can get pressed whilst in someone’s pocket. The sources for this are various web forums, and are not really to be trusted, but even if such a feature existed, I can’t believe that would be available in the UK because the car would get stolen almost immediately in some areas.
It is possible you need to do the sensor reset without knowing it, and the windows actually opened before you locked it up but you didn’t notice. That’s just a thought, and I’m not saying it’s right. But the first time I experienced the bounce back I didn’t realise until I went out again and saw the window open.
If I woke up to open windows, I’d book it into my dealer pronto.
Apologies to anyone who has followed the Jennychem links and been met with a 404 error. They updated their website, and it wasn’t until I came to place a new order that I realised. The links are fixed now.
The problem of smeared windscreens in the rain has driven me nuts ever since I started driving, but it became a major headache when I became a driving instructor.
We’ve all experienced it. You get a few spots of rain, and when the wipers wipe you get a mosaic pattern left behind for a few seconds, and in heavy rain it’s like someone poured chip fat on the screen and you just can’t see properly. I’ve had varying levels of success removing it – from scrunched up newspaper (no good), to sodium lauryl sulphate (not bad), to various solvents (fair), to Clearalex (quite good) – but things came to a head when my lease company replaced my car a few years ago. In rain you couldn’t see anything, and absolutely nothing would get rid of whatever it was on the windscreen. I was so bad, I seriously thought that the glass must have been damaged in some way.
Essentially, what causes smearing most of the time is oil, or something related to oil (grease, wax, and so on). Virtually every vehicle on the road leaves deposits behind. Some of it is dusty, some is gritty – but a lot of it is oily or greasy. That’s why when it rains after a period of dry weather we’re advised to take care, because the road can be very slippery as oil sits on top of the wet tarmac before being eventually washed away. Obviously, any road spray is also going to be mixture of dirt, oil, and water, and when this gets on to your windscreen you start to get smears. Now, up to a point, your screen wash can deal with it, but eventually the oil seems to bond to the screen such that removing it is no longer easy.
As an aside, actually washing your car can be a major cause of smearing in the wet. If your rags (or the brushes on the auto-wash at the garage) have any wax on them at all, it will transfer to your windscreen. If you’ve ever noticed how a single greasy fingerprint is capable of smearing across the whole windscreen, it doesn’t need much wax to result in smearing on the outside when the glass gets wet. The wax also on to the rubber of your wipers, and collects underneath them when they’re off, so even if you manage to clean the glass the wax is smeared back again from the rubber as it dips into the stuff in the gutter, just like a pen dipped in ink.
The particular problem with my lease car this time around turned out to be, as far as I can tell, the result of a manufacturing residue. Something greasy gets on the glass during manufacture, and it’s still there when you get hold of the car. You also get it on the inside, too.
How can you get it off?
Most detergents and surfactants will remove the normal deposits of wax and oil with varying degrees of success, though car wax is particularly stubborn (and the manufacturing residue even more so). Even Fairy Liquid works up to a point. Some cleaners are more powerful – for reasons of chemistry – and are much more effective. Clearalex can be purchased (these days it’s a liquid, but you used to be able to buy it in sachets in powder form), and you add it to your screenwash. The problem with it is that it leaves a horrible white residue when it dries. I have had some success with Sodium Lauryl Sulphate (SLS), which is an anionic surfactant used in many household products. It removes quite a lot of windscreen gunk, but it didn’t seem to touch wax or my residue (it also leaves annoying white marks on the glass when it dries).
Then I came across sugar soap. I’d not heard about this before, but it is used by decorators and builders to remove grease and dirt from surfaces prior to painting.
Wikipedia describes it thus:
Sugar soap as typically found in Commonwealth countries is a cleaning material of variable composition sold for use on surfaces affected by greasy or tarry deposits which are not easily removed with routine domestic cleaning materials. When in dry powder form it looks like table sugar thus causing the name.
The solution is alkaline and its uses include cleaning paintwork in preparation for repainting.
It looks exactly like Clearalex powder, and I suspect that there may be some similarities in chemical composition. However, compared to Clearalex, sugar soap is dirt cheap – one 5g sachet of Clearalex costs about £1.50, but sugar soap is about £2 for nearly half a kilo from Screwfix. This means you can make up a bucket of the solution and give the screen a good going over. I bought some, made up a batch, and soaked some soft cloths in it, then gave my horrible new windscreen a good scrub and rinse. Then I then took the car out for a run in the rain.
Initially, I thought it hadn’t worked, but with each wiper pass the glass was getting noticeably clearer. The sugar soap appeared to have softened whatever it was on the glass and it was gradually coming off. So when I got back home I soaked the rags again and then left them covering the windscreen (including the bit at the bottom) for about half an hour. I also cleaned the blades with it. This time the windscreen was absolutely crystal clear.
Sugar soap is great for one-off cleaning, and it got rid of the residue I’d had trouble with, but it leaves the same horrible white residue as Clearalex if you put it in your screenwash for normal use.
Not long after this I stopped using my local ESSO garage because the new management had added 5p to their fuel prices (they used to match Asda, but overnight became one of the most expensive in Nottingham). I shifted from using their Tiger Wash machine to a hand car wash, and I was intrigued at how clean they could get the car just using some small garden hand pumps and a power spray. The next time I was in, I did a bit of snooping around the bulk containers of the concentrates they were using, and discovered “TFR” – which is “traffic film remover”.
After reading up on the subject, I bought some TFR from a company called JennyChem. They also supply the mysterious cherry-smelling shampoo the hand car washes use. In a nutshell, a 1-2% TFR solution gets all the oil/wax film off a windscreen in one go, and it also seems to also attack the residue I’d been plagued with on my lease cars since that first one that had it, though sugar soap is still best for this. The same 1–2% concentration of TFR in your screenwash keeps it off, and it doesn’t leave much residue.
As time has gone by, I have started using the TFR in a small spray bottle to clean my alloys and bodywork in between visits to the hand car wash when I have an upcoming test. It removes brake dust from alloys like all get out, as well as summer tree gum and bird crap (especially when the little sods have been eating blackberries and insist on sitting on the telephone wire right above my driveway).
As a footnote, my hand car wash has just started using what I am assuming is a liquid wax (I haven’t yet identified it) that makes water bead very easily (and very impressively) when it rains. The problem is that it gets on the windscreen, and it is a sod to get off (two sugar soap treatments did it).
And a final note. You can make your own screenwash using TFR.
Does TFR damage the windscreen?
Does TFR damage paintwork?
If it is the non-caustic type, and if it is used at the manufacturer’s recommended concentration, no. But remember that TFR will remove any wax you have applied, so you will need to re-wax after using it on painted surfaces. However, removing wax is exactly what you want if it’s on your windows.
Strongly caustic types – which are cheaper and harsher, and often used to shift several centimetres of crap off the undersides of lorries – could damage painted surfaces if used at high strengths and if left on for too long.
The stuff supplied by JennyChem (linked to earlier) is not strongly caustic as far as I am aware, and is specifically designed for use on cars.
Does TFR leave a residue?
The stuff I use doesn’t – well, no more than normal windscreen washer solution does. You’ve got to remember that when you use your windscreen washers, you’re doing it to remove dirt on the windscreen. That dirt is visible, so when you wash it off it will leave visible streaks outside the wiper area when it dries. It’s like when a bird drops a load on the screen – when you wipe it off there’s a good chance it will sit on the screen at the edge until you scrape it off by hand. There’s not much you can do about that.
Is there a non-chemical solution?
A reader (from Australia) wrote to me to tell me that he had had success removing that new-windscreen film using Cerium Oxide paste. You can buy it easily from various places (including Amazon) in various forms – powder, paste, or block – and it is specifically used for polishing glass. If you buy it, make sure you get the finest grade possible – ideally, one which is specifically sold for the intended purpose.
Can you put oil on the windscreen to prevent smearing?
Or, as it was put to find the blog, “can u put oil on wind screen 2 prfent rain”? NO. It will make it worse. It’s oil (and suchlike) you are trying to remove. Put it on deliberately and you could end up killing yourself – you won’t be able to see properly.
You can buy things like Rain-X, which are intended to make water bead up and roll off more easily, but those who use it often complain that it is patchy in coverage and leads to worse problems with smearing when the wipers pass over the glass, especially as it starts to wear off. I nearly tried this, once, but the risk of it causing more problems put me off. I’m not saying it doesn’t work, just that not all reports about it are as positive as the advertising is.
My windscreen is smearing when it snows
That’s probably a different thing, and not “smearing” at all.
When the windscreen wiper rubbers get cold, they also get stiff. As a result, instead of flexing to the windscreen contours and bending forwards an backwards on each stroke of the wiper, they snag and bounce across. They may even not touch parts of the screen properly on the wipe. All of this is often accompanied by a horrible grunting sound, and it leaves behind a trail of water streaks.
Also, if there are remnants of snow on the blades, this can leave a trail of melt water as the blades wipe. You get similar effects if a leaf or small piece of blossom gets stuck on your blades.
There’s not much you can do if it’s really cold except put up with it, or let them warm up as the windscreen warms up (a cold windscreen will also smear until it warms up). But scrape off any snow or ice and at least you won’t get melt water (and they’ll warm up quicker if they’re going to).
I see rain spots after my wipers wipe
You’ve got wax or some other coating on your screen. I get it after I’ve been to the car wash, and I get it off using TFR and/or sugar soap. I would guess that you also have a visible line where the wipers stop at the end of their wipe span – that’s where they pull wax or oil residues from the bottom of the screen and leave it behind as they change direction. Like I say, TFR gets it off.
Don’t forget that the wiper blades must also be cleaned. There’s no point cleaning the glass of wax if the rubber still has it on it. The wipers will put the wax back as soon as you use them.
A DVSA alert came through yesterday informing us that they’re investigating the possibility of introducing graduated driver licences (or something along those lines). Again.
First of all, let’s look at the facts surrounding this news (i.e. what’s actually in it, and not what the media headlines are saying).
- They’re only exploring the possibility. It won’t happen anytime soon.
- There will be a consultation before – and if – any changes are made.
- They are talking about new drivers’ “first few months on the road”.
- They don’t know exactly what – if anything – will be introduced.
- “New drivers” means everyone, and not just 17 year olds.
- Any changes would be for future new drivers.
- The impetus for this comes from the Government, and not DVSA per se.
Don’t forget that it took over 40 years to get learners able to go on the motorway, and even in my time as an ADI there were numerous “nearly” moments within different governments. Even the final kickstart took over two years to implement.
So why is the issue of graduated licences coming up once again?
Data show that 20% of new drivers have a significant accident within the first 12 months of passing their test, and it is that statistic which is being addressed. However, if we look at separate data, which has been reported many times previously, there is an enormous blip in the accident statistics where the following points are identified from individual cases of those involved:
- 17-25 year old
- rural road
- on a bend
- at night
- more than one occupant in the same age group
- excessive speed involved
- no other vehicle involved
If you translate this data, it basically means young show-offs with little experience driving too fast for their skill set, distracted by their mates, and whipping the wheel round to take a bend they only saw as they entered it, then spinning off into a tree or field. Frequently, at least one passenger is fatally injured. Although males feature highly in these figures, females are still represented, where the distraction is often slightly different but equally stupid. This whole scenario is why insurance is so high for that age group.
It comes down to inexperience. Inexperience of driving, and inexperience of self-preservation. And whether you like it or not, it applies to more 17 year olds than it does 40 year olds – a) because there’s more of them, and b) 17 year olds are more likely to exhibit behaviours which compound their inexperience. The whole issue is about actual accidents and actual deaths. It’s not some random game to moan about because you think your son or daughter is an angel and shouldn’t be treated in a manner that you consider to be unfair.
I’ve mentioned this before, but many years ago I had what was then my best ever pupil. He was a smart lad, from a wealthy (-ish) family, high-achiever at school, pleasant (as was the whole family), and a quick learner. He was an excellent driver when he passed his test first time after only 23 hours of lessons. And he promised me he’d drive safely.
His mum wanted him to do Pass Plus, because she was concerned at his lack of experience – a sentiment I readily agreed with because he’d passed so quickly. Six weeks later – during which time he’d been driving in the beaten-up little Fiesta his mum had bought him – I was amazed at how far he’d drifted away from what I’d taught him. He was cornering too fast and taking chances when crossing the path of other traffic. I pulled him back during the Pass Plus and left him with some words of wisdom once it was completed.
Sometime after, I began teaching his then girlfriend, who his mum had referred to me. The girlfriend told me that he had already damaged his car by hitting a kerb cornering too fast (he hadn’t told me that), and that when he was out with his mates he would drive very fast, sometimes over 70mph in 30mph zones (he didn’t tell me that, either). I was concerned for her, but she said he’d never do it with her or with his mum in the car, because his mum would kill him if she knew. And I can promise you that he was in no way unique. Some of those I’ve taught since have made it absolutely clear how they’re going to drive when they pass. And they do.
And that’s why something has to be done. Far too many young people behave like this as a matter of course. They know full well they are in the wrong (which is why they hide it), but they do it nonetheless because it gives them street cred with the other monkeys in the jungle, and is the next best thing to sex for a 17 year old. Being inexperienced doesn’t enter the equation as far as they’re concerned. It’s no use pretending that your little darling doesn’t do it, because he or she almost certainly does to some extent. I even saw an ADI making this claim. Quite frankly, if a teenager is in rebellion mode – as many are – being the offspring of an ADI might even increase the likelihood of them behaving like prats.
So although I think DVSA isn’t addressing the root of the problem, it is at least trying to deal with the possible outcomes of that problem. Any restrictions placed on new drivers would at least give them time to gain some experience before they’re let off the leash, and the testosterone (or oestrogen) is able to kick in fully.
Not all young people are dangerous
Potentially, yes they are. They are inexperienced, and that alone is enough to lead to errors of judgment. Bad behaviour just compounds it.
When I was younger, going skiing every year was risky and fun, and resulted in a broken collar bone the first time I did it through going too fast when I was still crap. I discovered that snow-ploughing at speed (i.e. as fast as possible) over moguls on a glacier in Verbier with almost no surface snow down a black run is actually not as good an idea as I had originally thought. At the time, having the entire lift system shut down so mountain rescue could get me off the glacier and to the hospital, then being temporarily disabled and off work for a few weeks when I got back was a badge of honour. These days (and as soon as the following year, in fact), I would see it as bloody dangerous and wouldn’t be that stupid again – even though I’m a much better skier. Being unable to drive and off work now would be a royal pain in the ass, and enormously embarrassing. That’s what maturity and experience does to you.
It’s unfair to penalise only young people
They’re not. They are talking of penalising all new drivers. The fact that younger drivers would be most affected is a statistical thing, as is the fact that 20% of new drivers have a significant accident in their first year of driving.
I see older drivers driving more dangerously
That’s a separate issue. The one being addressed here is lack of experience.
My son (or daughter) doesn’t drive like that
This makes me laugh. Yes they bloody well do! Inexperience, by definition, applies to all new drivers. Furthermore, unless you are with them every time they drive, you haven’t got a clue what they get up to. I’ve lost count of the times some prat (often with “P” plates on) has pulled out in front of me or cut me up, and the only reason there hasn’t been an accident is because of my anticipation and reactions (both as a driver, and as an ADI using the dual controls). Those drivers could easily be your son or daughter. You have no knowledge of it and no control over it whatsoever. In my opinion, coming out with this statement is one of the contributing factors as to why there is a problem in the first place (along with letting them have an Audi or BMW as their first car).
Actually, that’s another thing. The only reason anyone buys an Audi (or BMW) is to drive fast, so a new driver who gets one is not going to be sticking to the speed limit or driving cautiously. The only time you’re likely to be stuck behind one being driven slowly is when the driver is texting or pissing about with the stereo. The rest of the time, they’ll be trying to get in front. You can argue as much as you want about that, but it is a simple fact. I see it every day.
Warning! Contains swear words.
Since I got my new Ford Focus last year, it has suffered from repeated random locking-up of the radio and navigation system. The only way to reset it once it happens has been to either leave the car and lock it for a few minutes, so it resets itself, or press and hold the OFF and Fast Forward buttons for about 8 seconds. Oh, and the radio has never remembered that I have set it to show additional information (the song that is playing, for example), meaning I have to turn that feature on manually every time I get in the car).
Both methods were a pain in the arse – the latter because doing such a reset puts some settings back to the factory default (the screen colour and the clock, in particular), and the former because having to get out of the car and lock it for several minutes as a solution speaks for itself. The frozen clock has made me late for at least one appointment, and the satnav freezing has forced a change of lesson plan several times (pupils aren’t paying me to piss about with a faulty satnav, and I can’t be doing so while they’re driving because it’s dangerous).
Before I realised other Ford owners were having the same problem, I reported it to my dealer when I took it in for its service. As usual, they played dumb – they don’t have to try very hard at that in the first place – and said they’d need it in for a day to assess it, which roughly translates to several days because they won’t be able to catch what is an intermittent fault that can’t be triggered deliberately. Well, sod that! With a single lost day costing me anything up to £200 in earnings, I decided to just put up with it and moan about it again at the next service.
Ford is no better. While I was checking for any information on the issue, I did find an update to the maps for the navigation system, and I thought I may as well install it. Or rather, TRY to install it, swear a lot, then give up in frustration. I downloaded the update file from Ford’s site and the first thing was that the zip file didn’t contain the exact files Ford’s “instructions” said it should. That was a bad start. But no matter how many times I downloaded the file, unzipped it, and tried to install it, the car reported a “lst_err05” each time. I know what I’m doing, and I’d done things exactly as Ford had written them. The error message gave a number to call, which amounted to a recorded message advising me to call a premium rate number. Thieving bastards! As I say, I just gave up.
In the meantime, the locking up problem continued it’s random appearances unabated.
Anyway, I discovered today that there is now a Sync 3 update which has been issued in the last few days. And when I checked, it showed up for my car’s VIN. I downloaded it (twice, eventually, because you can guess where this is going), and followed the instructions to the letter. After about 8 tries across two complete downloads of the 2.9GB zipped update file, every attempt to do the install resulted in a “pkg_err03”. I was well pissed off by this time.
Ford’s idiot instructions are written as though intended to guide monkey through complex calculus in order to crack an egg. And in Swahili, just to make it easier. Pretty much along the same lines as Ford’s vehicle handbooks, actually, where the term “radio” doesn’t appear in the f***ing index, and is implied under “audio” or “Sync 3” instead. Or the fact that 90% of the content relates to premium features that 90% of owners don’t have on their bog-standard Zetecs. Christ, mine’s a Titanium, and it hasn’t got most of what they put in there.
I digress. The point is that Ford states that you must format a suitable memory stick – it doesn’t say any particular ones are unsuitable, just that they need to be at least 4GB – using exFAT, that you should unzip the update file directly to the stick, and that the folder structure mustn’t be changed. It states that their should be two files and a folder in the root directory on the stick once this is done.
Problem. If you extract directly to the stick, the zipped package is extracted into a single folder with the stated directory structure inside it – and that’s a no-no, because the files inside this top-level folder need to be in the top level of the stick’s directory in order for the car to recognise it as an update. So you have to do a bit of file/folder moving first.
Problem. Although Ford doesn’t state this in their instructions, you need to make sure you have turned off all Wi-Fi and bluetooth functions, and that you have nothing connected to any other USB ports. You don’t quite need to go as far as enclosing the car in a Faraday cage 200 metres underground, but that’s a close call from what I can gather.
Problem. Based on what I found today, the car might not like some brands of memory stick or ones which are, say 128GB. I can’t be 100% certain about that, but I have my suspicions from what was happening earlier.
Problem. Ford’s instructions outline a plethora of screens and buttons you have to touch to initiate the process if you get past one of the error messages telling you to go and get scammed on that premium rate number. Once I finally got it going this afternoon, mine apparently didn’t do anything until I noticed the “Updating System Files” message along the top of the screen. It had started up automatically and it finished automatically without any interaction from me at any stage, apart from inserting the stick into the USB port.
Problem. Don’t plug the stick in, then start the engine. Instead, start the engine, wait until the system has given any messages it has decided it will annoy you with today, then plug in the stick.
Problem. You have to leave the engine running while you do the update, and it takes anywhere from 20-60 minutes to complete. It is illegal to leave your car with the engine running unattended unless it’s in your back yard, and stupid if you don’t lock and bar the gates if that’s where you’re doing it. Or you can just be bored for a while as you sit there waiting. In my case, it finally fired up just as I was leaving for a lesson, and it completed just as I got there (the radio kept working throughout, so I wasn’t bored at all).
Problem. The stick doesn’t have to be formatted exFAT, as Ford says. FAT32 works, which is what I’d formatted to after the 8 previous failures with exFAT. I was experimenting, and this was the next attempt.
Problem. Once the update is complete – and all the things Ford says will happen have happened – the update apparently isn’t complete after all. At some point about 2 hours after you think you’ve done it, the system will throw up a message telling you you’ve got to connect to a network to complete the process, on pain of not having full functionality of some features if you don’t.
Problem. From what a reader told me recently, her dealer has told her that automatic updates don’t work in the UK, so the f**king message won’t go away. The only way to stop it is to turn off WiFi, which is what I have done.
Summarising the process, then:
- download the update file from Ford
- format a 4GB memory stick to FAT32 (don’t use the stick for anything else once you format)
- unzip the update file directly to the stick
- copy the contents of the folder thus created out of the folder thus created and into the root directory of the stick
- delete the original folder (anything else in the root directory with a remotely update-recognisable name might make the process go titsup, so don’t risk it)
- turn off Wi-Fi, Bluetooth, and everything else relating to networking on your car’s system
- disconnect EVERYTHING from the USB ports in your car
- make a flask of tea to take into the car with you, and make sure you’ve been to the loo
- pack some books or other reading material
- get in the car, close the doors, and start the engine
- disable Auto Off
- let it get any helpful messages out of its system, particularly those you have to acknowledge or dismiss by pressing things
- take a deep breath and plug the stick into the USB data port (on the Focus, it’s the one with a white light around it in the storage compartment under the heater controls)
If you’re lucky, the update will start. As I mentioned, mine just started and completed without any input from me whatsoever, but knowing Ford, that doesn’t mean you won’t see all the screens Ford says you will. The bottom line is that you want to see positive messages about progress, and no error messages at all. At the end, you want it to tell you it has successfully updated, and that it will be effective from next time you start the car (it did on mine). Oh, and you need to forget about your UK Focus being able to connect to the internet for updates, because no matter what network you apparently connect to, nothing happens.
I haven’t had a lock up yet, but that doesn’t prove anything, because it’s only been a few hours since the update. There’s a new button on the main radio screen that lets you turn on radio text (track playing) instead of having to go to Settings >> Radio >> Additional Information then back to the main screen. But it now remembers what I set it to anyway, and so this is not important now.
Update: no lock ups at all in the month since doing this.
Update 24/11/2019: I recently took delivery of a new car (2019 registration). I checked my VIN in Ford’s database and there was an update for it. I downloaded the package, unzipped it to a freshly exFAT formatted 4GB stick, and put the stick in the USB socket as I set off on a lesson. It installed flawlessly in about 30 minutes (no messages apart from “Updating” at the top). Onced it says it is finished, you have to get out, lock the car, and let the radio switch off (a couple of minutes) for the update to take effect. No obvious visual changes that I could see, so it must be bug fixes and background improvements.
Update 24/11/2019: A reader tells me he’s had problems with his audio speakers stopping working, and Ford has admitted this is a fault which is being addressed through a forthcoming software update. I’m not sure if that fix was included in the update I did, though I had not experienced the problem he mentioned. However, I am experiencing issues with the driver window bouncing back open when I close it.
Do you get a message telling you when the update is finished?
Yes. It tells you the update will be active when you turn off the car, get out and lock it, and wait a few minutes until the radio powers off.
You’re also supposed to upload the log file created on your memory stick during the process so that the Ford database knows your car is up to date, and so won’t keep telling you there’s an update available.
This isn’t a new story, but I only saw it today on the newsfeed on my phone. It seems that Lexus is to be the first company to offer a vehicle which has cameras replacing the wing mirrors.
I have just one question. Why?
On lessons, it is quite common for pupils to query why there is a national speed limit in force in places where it is obviously not possible or safe to drive above about 30-40mph. One particular road around here is a single track with crude passing places on it (not the one shown in the photo above, but similar).
The history of the national speed limit (NSL) is quite interesting.
The first speed limits were introduced as long ago as 1865 for vehicles which were not powered by animals. A limit of 2mph in urban areas, and 4mph everywhere else, was in force, and someone with a red flag had to walk in front of the vehicle. The first speeding ticket was issued in 1896, when someone was assessed to be driving at 8mph in a residential area.
Obviously, the maximum speed capability of vehicles improved, and people were flouting the Law on a regular basis. So in 1903 the maximum speed limit was increased to 30mph.
By 1930, that speed limit was being ignored, too, and the Road Traffic Act got rid of speed limits completely. Of course, at that time, not many cars could go much above that anyway, so it wasn’t a problem for a while. However, the number of road deaths began to increase and in 1935 a 30mph limit was introduced in built-up areas, and that remains the case up to the present day. However, there were no limits anywhere else.
The first motorway appeared in 1958. Most cars could only manage up to about 50mph, so having no speed limit wasn’t much of a problem. But in 1964 – with motorways being the straightest and flattest roads available, and still unrestricted – the rally driver, jack Sears, took a test car (a Cobre Coupe) on the M1 and got up to 185mph. The newspapers were all over it, citing it as dangerous driving, and debate still rages over whether he was to blame for the trial the following year of a 70mph limit on motorways, though the foggy winter and number of accidents it led to was probably a factor. In 1967, the 70mph limit became Law. It applied to all non-urban roads.
In 1973 there was a major oil crisis. To conserve fuel, the NSL was temporarily dropped to 50mph. This was lifted in early 1974. However, later that year, as part of a fuel conservation initiative, the NSL on non-motorway roads was reduced to 50mph. But in 1977, this was relaxed and the NSL on those roads went up to 60mph. The two NSLs were made permanent in 1978.
And that’s why we have the speed limits we have today.
For as long as I can remember – from way before I was a driving instructor – I have repeatedly heard the old story trotted out about how supermarket fuel is of inferior quality and can damage your engine. I even got it from an Esso cashier a few years ago when I told him I could fill up at Asda for up to 10p per litre less than what the Esso garage had just hiked its prices to.
Before I go into any detail, let me just say that that claim is a load of bollocks, and is perpetuated by people who don’t have a clue.
All fuel sold in the UK must conform to EN228 or EN590 (petrol and diesel, respectively), and unless you have a car which states otherwise in the manual, it will run comfortably on fuel which meets these specifications. The only difference is that some major garages may include extra additives designed to improve performance of their basic “premium” grade (and note that I said “may”). The “super” grades definitely contain additives, along with that other “additive” of about 10p per litre on top of the forecourt displayed price. EN228 and EN590 ensure that any fuel does not damage your car, and they also ensure that you don’t get the famous “residues that gunk up your engine” crap that people love to tell you about. You can read more about it here.
There is no way that the majority of driving instructors fill up with “super”. They use regular “premium” like the rest of us. If I used “super”, my fuel bill would increase by about £500 a year.
When I drove a petrol Ford Focus, the handbook told me I needed to use a minimum of 95 RON fuel. “RON” is the Research Octane Number, and the larger the RON number, the more expensive the fuel. Normal “premium” petrol is the bog-standard grade, and is 95 RON. The higher grade 97/98 RON is the “super” type, and often has an amusing comic book name like “Super-X Excelleratium Ultra Hyper-Q Unleaded Fuel”, alongside some graphic likely to appeal to chimpanzees in fast cars. Higher performance cars tend to specify 97/98 RON as a minimum, but normal cars don’t. Unless your handbook specifically tells you to use higher than 95 RON, you will have no trouble with it. I never did.
A similar thing applies to diesel fuel. The big garages may have a “super” grade alongside the basic one, but smaller garages don’t. For the last 5 years or so, I have exclusively used Asda for my diesel fuel. I have had no engine problems, and I get excellent mileage (over 50mpg).
In 2010, while I was still driving petrol cars, I had a problem with erratic idling on my Focus (across several cars, I should add). Even the dealer tried to argue that it was down to the fuel, and advised me to use “super” and give the car a “good blow out” on the motorway. It was absolute bollocks – the pre-2013 model cars all had the same fault, and a mechanical fix was needed. But if the dealer trotted out that same crap to other owners, the myth would just get perpetuated for another generation.
Supermarket tankers fill up from the same places the bigger garages do. Sometimes, you’ll even see one of the “bigger garage” tankers delivering to a supermarket. But it all meets the EN228 and EN590 specifications.
As an additional tip, I fill up at Asda – where the fuel is always about 5p cheaper than the local garages to start with. I use an Asda Cashback+ credit card, which gives 2% cashback on all Asda purchases (including fuel), and 0.2% on all other purchases. I pay it off before any interest is charged, and since I shop at Asda anyway – spending upwards of £150 on groceries most weeks, and over £100 on fuel – cashback soon mounts up. I know 2% doesn’t sound a lot, but it is the equivalent of about 3p per litre of fuel, so if Asda is charging £1.32, I end up paying £1.29. I save at least £150 a year just based on fuel purchases, and at least double that on everything else.
But I get better mileage from the more expensive fuel
No one is saying you don’t. However, it’s only a few mpg (go on, be honest – it’s not like you double your mpg or anything), and you’re paying for it. I bet it took several tankfuls for you to work out that you were getting an improved mpg.
After all is said and done, the fuel companies want profit, and it’s the customer who provides it. So if you work it out again, I expect that you’ll be paying more for the higher-grade fuel than you’re gaining from extra mpg. If it’s a driving school car, the improved mpg will be minimal – and I know you won’t admit to that.
However, if you try to claim that the standard fuel damages your engine, you’re talking crap. If it meets the EN standards it won’t do any damage at all.
Branded fuel is better quality than supermarket fuel
Look, the tankers fill up at the same depots from the same storage tanks. The only difference is whatever the likes of Esso and Shell put in it afterwards to justify the increased price. And those additives don’t turn the fuel into Superfuel – they’re just intended to keep injectors and nozzles clean, which theoretically gives better mpg because the engine allegedly runs more smoothly. The jury is still out on whether that works or not (some people say it does, others say it doesn’t). The jury has been out for the last 30 years.
The simple fact is that any car that is less than 5-10 years old, and which has been serviced regularly, will not really see any major benefit from an additive because there’s nothing to put right. Older cars with claggy engines, maybe – just maybe – but not new ones.
The only thing that will boost your car is the octane number of the fuel. And you pay for that. The big question, though, is do you really need to?
About a month ago I noticed my clutch pedal on my Ford Focus 1.5TDCi felt different. It started off where as you lifted it, your foot would leave it, then the pedal jumped the last few centimetres and bounced on to your sole.
The next morning was quite cool, and after the first depression to start the car, it stuck half way down. Hooking your toes underneath and pulling it up righted it, and it would be OK for a while – but you could still feel something odd in that as you pressed it, there was initially not much tension until you’d gone several centimetres down, then it would bite.
Over the next week or so, cold mornings made it worse to start with, but pumping the pedal a few times would make it work again for a while. During a warmer period it was less noticeable, but still apparent as the day wore on. As I switched between pupils each day, I’d sometimes realise that some of them had been driving with it stuck part way down. Several of them had commented on it – one asked if I had used the dual controls a couple of times, because she’d felt the pedal move.
It went into the garage (a main dealer, as it happens) for a day, and they could feel the bounce, but I got the usual spiel that made it sound like they’d never come across it before. They bled the system (sigh) and asked me to try it for a few days. The mechanic said it might be the master cylinder. He assured me the clutch was still working fine, it was just the pedal return.To be honest, it still didn’t feel right even driving away, but after a couple of hours it was back to the way it was before, so I booked it in again. They said they’d need it for three days, and I scheduled lessons around it as necessary. It went in this week.
Before it went in, I did a bit of Googling, and it seems that this is not an uncommon problem either with Fords or various other makes. I told the dealer that when I dropped it off.
Long story short, they replaced the slave cylinder (which meant taking the gearbox out) and it is now fixed. No more clutch pedal sticking down.
I’ve seen a few instructors asking about it in various places, and a lot of normal drivers elsewhere. I wish people who haven’t got a clue wouldn’t try to behave as if they do, because some of the suggestions authoritatively given across instructor and motoring enthusiast forums are complete bollocks. It isn’t because the floor mats are jamming the pedals, and it isn’t because the dual controls are playing up. Like many such issues, it is a real fault which needs fixing properly, and a can of WD40 is unlikely to resolve it.
Note that from what I have seen on Google, this fault is absolutely not confined to Fords. Modern clutch systems are hydraulic much of the time (they used to be cable-controlled). So if you get a clutch pedal not coming all the way up, this may well be the problem you are experiencing. A slave cylinder for a Focus costs about £40 (probably more at a dealer), plus there’d be labour on top, but it’s not the end of the world in terms of total cost of repair. Fortunately, mine is covered, so I didn’t have anything to pay.
If dealers know about the problem, why don’t they fix it first time?
In many cases, it is down to warranty issues. It would appear that Ford will not cover repairs under warranty unless every possible alternative has been investigated first. Even if your bloody car is shooting flames out of the engine compartment, Ford will insist on it being checked for slight overheating until they’ll accept there is a problem – even if every Ford on the road has been doing it.
I had a similar issue recently with my new Focus (2018). The DAB radio wouldn’t remember the settings when you switched off the ignition, and Sync 3 kept locking up intermittently. My dealer wanted it in for a day to “look at it and do a Sync 3 update”.
At the time, there was no Sync 3 update – I’d been checking – so that suggestion was bullshit, and since it was intermittent, there was no way they would observe it themselves. I’d just be flinging £200 of income down the drain.
But a month or so later a Sync 3 update was issued. I installed it myself and it fixed all the problems completely. I conclude that:
- Ford knew there was a genuine fault
- my dealer knew there was a genuine fault
- at the time, there was no fix
- it needed something that didn’t exist
- my dealer was taking the piss asking me to bring it in
In fact, it was the conversation I had with them at the time which provided me with Ford’s corporate approach to not dealing with warranty-based issues until it was absolutely unavoidable.
It’s funny, but ever since I became a driving instructor I have often explained to my pupils about the “caterpillar effect” on motorways. This is where you will be travelling along at a steady 60 or 70mph, suddenly to be faced with a wall of traffic at a complete standstill. You’ll be wondering what has happened – and be lucky if you move more than a few metres over the next 10 minutes or more – when suddenly everything starts moving again and there’s no sign of what might have caused it. Then, if you’re on a long journey, it could happen again some time later – perhaps several times. It’s like a huge caterpillar, in the sense that you have chunks of motorway moving freely, and others at a standstill, and these alternate along the network – just like a caterpillar moves.
What causes it is people not driving either at the speed limit, or exceeding it, by more than about 10mph either way. A slower driver will cause cars behind to have to slow down, and the laws of physics mean that each car slows down a little more than the one in front, so eventually someone has to stop. It might only be for a second, but the same laws of physics then mean that each subsequent car stops for longer. It happens both when a normal driver encounters a slower one, or when a speeder encounters a normal driver.
Obviously, less confident drivers will usually be in one of the inner lanes, and the faster ones in the outer lanes. It usually starts in the Audi lane (the one on the far right), and then quickly spreads as the Audi (or BMW) driver moves over to try and get past, and begins to encounter all the Miss Daisys on the opposite side.
Now, to me, the most obvious fix would be to ban Audis, BMWs, and old people from the motorways. Then we could all drive at 60 or 70mph in peace. But the Americans reckon that Adaptive Cruise Control (ACC) would address the problem better.
In the USA, they use the term “phantom traffic jam” – a term I can’t get my head around, because the traffic jam is actually very real when you encounter one, and it has been caused by the very real situation of people driving badly. The article I’ve linked to says that drivers cause the problem themselves due to their “delayed reactions having a ripple effect”. It’s a rather naïve and politically-correct assessment, since I’ve already pointed out quite correctly that it is mismatched speeds that are the problem and, if anything, it is over-reaction, lack of experience, and bad attitude which causes it. In other words, crap drivers.
ACC uses radar to detect what’s in front of it and adjusts the car’s speed accordingly. Hopefully, it is a few notches better than reversing sensors which are great both at detecting things which aren’t important (blades of grass and twigs on bushes), and missing things which are (lorries, metal barriers, and other big heavy things which are not in the sensor plane).
Given that the typical Audi driver is likely to set their standard cruise control at 90mph, I suspect they’d be switching ACC off the minute it tried to take them below 80mph.
I still think my solution would work best.